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CRM System Analyst
Job Opportunity at
Joseph Michaels International
Posted on Jun 16
CRM System Analyst - Immediate Hire!
Our world class client is undertaking a multi phased CRM project and they've
asked us to search for a superstar CRM Business Analyst to bring best practices supporting a fast-growing and changing Customer Experience initiative.
Act as a key liaison between IT and Business Stakeholders, and be the functional lead for a multi-phased CRM implementation.
Play a key role in architecting and evolving the CRM platform, and will need to understand how the CRM platform functions in application ecosystem.
Implement, administer, configure and manage the CRM platform to meet business needs and ensure the 24x7 support capabilities are optimized and always available.
Design and Architecture:
Conduct process and functional design activities for all modules and functions related to the CRM Platform.
Coordinate solution delivery with other technical teams and the business users, recommending optimal enhancements or best practices.
Create functional requirements, develop and test detailed functional designs and configuration for all enhancement changes made in system.
Project and Change Management
Work with PM to define project requirements by identifying project milestones, phases, and activities
Support and monitor project progress by tracking activity, resolving problems, and updating project status using visual project management tools.
Support testing efforts, working closely with both development and Business Process Owners to create test cases/scenarios and design adequate testing methodologies.
Administration and Support
Work internally with IT Development and Applications resources to support the translation of business requirements into functional specifications.
Manage the administration and support for the CRM application across all interfaces such as mobile app, mobile web, web/desktop.
B.S. degree Computer Science/Engineering or a Business degree with comparable work experience in the CRM or Business Analyst field
5-10 years of work experience, with 3 years of Business Analyst experience or comparable experience in business requirements, functional or business process documentation.
Experience working on a CRM (MS Dynamics 365 Online) system implementation, including supporting business process design
Experience supporting and administrating
MS Dynamics 365 Online
SQL and .Net
Strong understanding of integrations and data migration, especially in realm of Dynamics and O365 tools and services
An understanding of master data management
Demonstrated analytical skills and comfort with data and metrics
Experience working on projects and
Good interpersonal, verbal and written communication, including good presentations.
Strong analytical and conceptual skills.
Data gathering, and quantitative and qualitative data analysis, including business process metrics and measures linking to business KPIs
Ability to Travel - During implementation phases you will travel to Tallassee, Alabama and on occasion to Ontario, Canada up to 50% of the time.
Excellent Work Environment !!
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