Customer Care Associate
Job Opportunity at Joseph Michaels International

Posted on Sep 23

http://www.josephmichaels.com    800-786-1099

Location: Fort Worth, TX
Job Type: Full Time
Job ID: W4124792

 

Duties and Responsibilities

 

 
  • Effectively breakdown information and identify opportunities to gain homeowner agreement and trust
  • Take ownership of every customer experience
  •  Serve as the human voice and personality behind our brand providing quality customer care with each and every homeowner interaction
  • Commit to treating customers and teammates with the utmost integrity and respect
  • Utilize good judgement and understanding of company policy to effectively make decisions to resolve customer issues
  • Achieve monthly individual and team based targeted performance goals
  • Challenge yourself and raise the bar for excellence in customer service

 

Education and/or Experience                                                   

  • Bachelor's degree (B. A.) from four-year college or university; or five to seven years related experience and/or training; or equivalent combination of education and experience.
  • Experience working in a fast-paced, goal oriented and team based structured environment
  • Experience with tracking customer care incidents within a CRM like Dynamics, Salesforce, etc.
  • Minimum 1 year of customer service experience (real estate, retail, etc.)
  • Excellent communication, decision making, persuasion and problem resolution
  • Proficiency with Windows based applications such as Word, Excel, etc.
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