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Job Opportunity at
Posted on Aug 31
Are you an experienced Customer Service Professional looking for a position with a global manufacturer?
As a Customer Service Representative, you will provide internal/external customer support, process dealer orders, and ensure a complete and accurate billing process.
Your Accountabilities In The Role:
You will process orders from the e-commerce system and from dealers – with an understanding of how the process/systems operates – to ensure orders are complete and accurate.
You will answer incoming calls regarding order status, forwarding technical calls (where appropriate), to ensure exceptional customer support for internal/external customers.
You will process invoicing ensuring the order is accurate and pricing is correct.
You will cross-train with the team to be a backup for other specialty positions.
You will process reports, review data, and provide suggestions to help improve the department’s processes and key performance indicators.
Education: Associate’s degree in a related field – or equivalent education and experience
Experience: 3+ years of customer service experience preferred; but willing to look at a high potential with a degree (Associate’s or Bachelor’s) and 1-2 years’ experience
Functional Skills: Customer oriented and supportive, excellent communication skills (written & verbal), accurate with data entry, technical aptitude, and conceptual thinking
Technical Skills: Intermediate PC Skills; Excellent Phone skills; Experience with Lotus Notes and CRM experience preferred but not required
Other Behaviors: Problem solving, timely and responsive, strong sense of urgency, multi-tasker, flexible and adaptable, and forward thinking
Culture Match: Enjoys open communication, takes initiative to find solutions, team player, ability to respectfully share information to help develop and adhere to best practices, and the ability to work in high volume areas.
What We Offer:
Exciting innovative, collaborative, and family-oriented work environment with flexible work/life balance schedules
Challenging and progressive career development
Profit Sharing, Holiday Bonus & 401k
Excellent Comprehensive Health & Wellness programs
Best practice PTO policies and paid holidays
Tuition Reimbursement & Dependent Scholarship Program
Open communication, recognition programs, and team-building events
And much more to motivated, results-oriented individuals who want to make a real difference in their community and role!
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