IT Services Administrator-Batch
Job Opportunity at Pitisci & Associates

Posted on Aug 30

813-609-6959

Location: Tampa, FL
Job Type: Full Time
Job ID: W4141270

Overview:
Responsible for provisioning, installation, configuration, operation, and maintenance of systems hardware, software and related infrastructure in an enterprise environment.
 
Responsibilities:
Customer Service
  • Respond to requests for assistance within established SLAs.
  • Participate in after-hours, on-call support rotation.
 System Administration
  • Collaborate across IT functional teams to resolve complex issues or assigned tasks as well as design, evaluate, implement, and maintain approved modifications to systems and services.
  • Perform daily system monitoring, server integrity checks, review system and application logs, and verify scheduled job completion (e.g., backups, batch processing, etc.).
  • Ensure compliance with security policies and procedures for all systems administered.
  • Manage the service catalog of enterprise infrastructure hardware and software including corresponding licenses.
 Project Management
  • Complete task and project assignments adhering to established timelines and meeting defined objectives.
 Documentation
  • Document all support-related activities and report issues using the ticket management system.
  • Create and maintain technical documentation including standard operating procedures, user guides, knowledge base articles, and system configurations.
 Process Improvement
  • Evaluate completed work requests to assess resolution, identify recurring problems, and initiate corrective action. 
 Professional Development
  • Stay informed on current and emerging technologies and standards.
  • Identify key gaps in technical and procedural knowledge and create action plans for continued professional development.
 Additional Responsibilities:   
Strategic Initiatives:  Actively engages in driving strategic initiatives, and the related goals, to ensure the most optimal outcome.
 
Communication:  Effectively communicates using written, oral, non-verbal, and active listening skills.  Has the ability to clearly present an idea or concept so others understand, lets others speak, and engages productively in difficult conversations while upholding our ethical values.
 
Qualifications:
Qualifications/Education/Certifications:
Associate’s degree; Bachelor’s degree preferred, plus minimum of 3 years’ relevant work experience or equivalent combination of education and experience.
Knowledge, Skills, and Abilities:
Variable work hours, including evenings and weekends, may be required due to the nature of installed technologies and utilization requirements.
Required:
  • Batch Schedulers- VCRON and/or Active Batch
  • PGP/GPG- Install/config/update
  • FTP- Configure clients/troubleshoot
  • SSL certs- Install/update
  • Software installation- Server software install/configure/troubleshoot
  • Server configuration- update configs
  • Basic SQL queries
  • Basic scripting- PowerShell
  • Basic networking- Ping, Tracert
  • Must be comfortable with change, close collaboration, and have conflict resolution skills.
  • Knowledge of or willingness to learn Agile / DevOps values.
  • Proficiency in at least two functional areas (i.e., Batch, Database, Desktop, Middleware, Java Programming, Network, Security, Windows Server, Shared Services, Storage).
  • Familiarity with networked/distributed computing environment concepts, including Cloud delivered services.
  • Familiarity with programming or scripting in any applicable language.
  • Active Directory Services; Active Directory Group Policy Objects; Group Policy Management Console; DHCP; DNS.
 Preferred:
Any combination will be considered relevant:
  • Microsoft Exchange.
  • Microsoft SCCM.
  • Red Hat Enterprise Linux
  • Experience with multiple operating systems or expert knowledge in one.
  • Experience with managing an integrated computing environment spanning cloud and on premise.
  • Experience with networked environments.
  • Experience with network storage solutions.
  • Experience with complex application interoperation and configuration.
  • Experience with middleware and infrastructure.
  • Experience with configuration and maintenance of FTP.
  • Experience with monitoring tools.
  • Experience with enterprise backup solutions.
  • Fully proficient at LAN, WAN cable installation and testing.
  • VMware management tools.
  • SQL Administration.
  • Cisco Switches/Routers/Firewall.
  • VoIP.
  • VMware management tools.
  • SQL Administration.
  • Cisco Switches/Routers/Firewall.
  • VoIP.
 
Job Competencies:
  • Action Orientation
  • Customer Engagement
  • Flexibility
  • Interpersonal Effectiveness
  • Character
  • Results Focus
  • Collaboration
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