Post A Job
Jobs By Company
Keyword or Job ID
Strong Customer Service Associate
Job Opportunity at
Cross Resource Group
Posted on Dec 20
Hiring Customer Service Coordinator
The Colony, TX
Monday through Friday, 8:00 to 5:00
Providing excellent customer service, communications and coordination to customers.
Achieving high first call resolution
Effectively escalating customer emergencies through strong communications and coordination with Management.
Maintaining an accurate and organized database of service customers.
Efficiently ordering all equipment parts and repairs.
Maintaining an accurate and timely billing and collection process.
Consistent response to system failures, warranty claims, preventive maintenance visits and other service related needs
Strong coordination and scheduling of regional service technician pool ensuring customer expectations and contractual compliance are met.
Initiating and tracking parts to and from the manufacturers to meet service obligations.
Strong coordination, scheduling, engagement and billing
Evaluate customer situation and response time from technician and if not adequate, contact management right away.
Keep service ticket status updated
Parts and Repair Ordering
High school education or equivalent
Basic knowledge of AV integration and or installation is a plus
Strong computer skills including; Microsoft Office (Word & Excel), Microsoft Outlook, Internet, etc.
Excellent Excel and database management skills, including sorts, cut, paste, macros, formulas, building databases, transferring information to and from Excel from other programs, etc.
Communication skills and the ability to work well in a team environment
Troubleshooting and problem-solving skills
Terms of Usage
SupportAnalyst.com is owned, operated, and copyrighted by Career Marketplace (© 2002-2019, All Rights Reserved)