2017-12-20

Strong Customer Service Associate
Job Opportunity at Cross Resource Group

Posted on Dec 20

http://www.crossresourcegroup.com    972-489-1236

Location: Flower Mound, TX
Job Type: Temporary
Job ID: W4148691

Hiring Customer Service Coordinator 
The Colony, TX

Monday through Friday, 8:00 to 5:00 
Pay: $15-16/hour

Responsibilities:
  • Providing excellent customer service, communications and coordination to customers.
  • Achieving high first call resolution
  • Effectively escalating customer emergencies through strong communications and coordination with Management.
  • Maintaining an accurate and organized database of service customers.
  • Efficiently ordering all equipment parts and repairs.
  • Maintaining an accurate and timely billing and collection process.
  • Consistent response to system failures, warranty claims, preventive maintenance visits and other service related needs
  • Strong coordination and scheduling of regional service technician pool ensuring customer expectations and contractual compliance are met.
  • Initiating and tracking parts to and from the manufacturers to meet service obligations.
  • Strong coordination, scheduling, engagement and billing 
  • Evaluate customer situation and response time from technician and if not adequate, contact management right away.
  • Keep service ticket status updated
  • Parts and Repair Ordering
 
Experience Required:
  • High school education or equivalent
  • Basic knowledge of AV integration and or installation is a plus
  • Strong computer skills including; Microsoft Office (Word & Excel), Microsoft Outlook, Internet, etc.
  • Excellent Excel and database management skills, including sorts, cut, paste, macros, formulas, building databases, transferring information to and from Excel from other programs, etc.
  • Communication skills and the ability to work well in a team environment
  • Troubleshooting and problem-solving skills
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