Technical Account Manager

Posted on Apr 13

Location: San Mateo, CA
Job Type: Full Time
Job ID: W4152634

A cyber security startup is seeking to hire a Technical Account Manager. This position is responsible for building and maintaining post sales relationships with a portfolio of customers.
  • Manage a portfolio of clients
  • Build strong and positive relationships with clients at various levels
  • Log any bugs or feature requests in the bug and feature handling system
  • Ensure client’s support tickets are resolved in a fast and professional manner and comply with agreed Service Level Agreements
  • Feed back any important client information to Client Services Team
  • Identify any training/knowledge needs for clients and colleagues
  • Prepare and perform training of clients and colleagues
  • University degree or equivalent experience
  • Solid client facing personality
  • Linux Command Line proficiency
  • Programming languages and scripting skills are an advantage
  • Excellent problem solving skills and analytical mind set
  • Excellent written and spoken communication skills
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