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Summary:
Manage assigned geographic territory (West TX/NM/OK) with regard to servicing the complete Company instrument product line consisting of: HPLC, IC, MS, Process Instrumentation and software. Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
Responsibilities:
-Account management
-Communication/reporting/planning of service activities to management
-Management of Oracle Service for tracking and accounting of Service Calls
-Installs, tests and repairs electromechanical equipment
-Checks out and approves operational quality of system equipment.
-Instructs and trains customers in the operation and maintenance of Company systems.
-Performs maintenance on the systems to have effective performance, and emergency services to assure maximum uptime.
Requirements:
-Associates degree in Chemistry, Bio-Chemistry, or associated technical degree.
-3 years or more experience in field service support/customer service or related experience and/or training.
-Must possess hands on lab experience and knowledge of chromatographic techniques such as HPLC, IC, MS
Categories: Legal, Paralegal, Attorney Sales general Technician, Technologist Technical Support
Industry: BioTechnology Chemical Process, Chemical Manufacturing Environmental, Waste Management Food and Beverage Manufacturing Oil & Gas Pharmaceuticals
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