TierII - support

(Job Id W302052)
Posted on 2/3/2010
Location:

Boston, MA


Job Type:

Full Time


Salary: $45000.00 to $65000.00/year
Job Description
Are you passionate about working directly with customers and immediately impacting their success? Are you the type of person who is driven by solving technical issues and finding that needle in the haystack?? We are looking for an exceptional person to play a key role in providing efficient and accurate technical assistance to our growing customer base. The right candidate is a highly motivated person with strong technical experience working in a customer facing role. Candidates must have an experienced technical background, a solid working knowledge of web-based technologies, and high enthusiasm for customer success.

Strong technology background with a comprehensive knowledge of PC-based (Mac a plus) applications and basic network applications, including knowledge of browser compatibility issues.
Proficient in web-based technologies, including HTML, XML, FTP, JavaScript, and Adobe Flash
Familiarity and working knowledge with AS3 and/or Java
Familiarity and working knowledge with rich media applications
Experience in online video and of video encoding applications
Exposure and working knowledge in at least one other programming language including Java, PHP, Ruby, or .Net .
Working knowledge of Internet Networking processes